When you purchase event tickets, there’s always a chance that something unexpected might happen — maybe your plans change, an event gets canceled, or you realize you can’t attend after all. In those moments, most fans ask the same question: Can I get a StubHub refund?

Whether you’re looking for a StubHub refund, wondering if StubHub tickets are refundable, or searching for step-by-step instructions on how to get a refund from StubHub, this guide will explain everything you need to know in 2025.

We’ll cover StubHub’s refund policy, what happens when events are canceled or rescheduled, how to request a refund, and alternatives to getting your money back — including resale and credits.

What Is StubHub?

StubHub is one of the world’s largest online ticket marketplaces, allowing fans to buy and sell tickets for concerts, sports, theater, and more.

Unlike primary sellers such as Ticketmaster, StubHub is a secondary marketplace, meaning tickets are resold by fans or brokers who originally purchased them.

Because StubHub acts as a middleman between buyers and sellers, refunds work differently than buying directly from a venue or promoter.

Understanding the StubHub refund policy is key before purchasing or reselling any ticket on the platform.

Are StubHub Tickets Refundable?

Let’s answer one of the most common questions right away:

Are StubHub tickets refundable?:

The short answer is: StubHub tickets are generally non-refundable, unless the event is canceled and not rescheduled.

Here’s how StubHub’s policy breaks down:

1. For Canceled Events:
• You are eligible for a full refund of your ticket purchase price (including fees).
• StubHub automatically processes refunds or offers credit options.
2. For Rescheduled or Postponed Events:
• Your tickets remain valid for the new date.
• Refunds are not automatically offered unless the event is officially canceled.
3. If You Can’t Attend:
• You cannot get a refund for personal reasons.
• Instead, you can resell your tickets on StubHub’s marketplace.

StubHub’s refund policy is designed to protect both buyers and sellers while ensuring that tickets remain valid for future events whenever possible.

Understanding StubHub’s FanProtect Guarantee

StubHub offers something called the FanProtect Guarantee, which ensures every ticket purchase is secure.

Here’s what it means for you:

✅ Guaranteed valid tickets.
StubHub promises that every ticket you buy will be valid for entry.

✅ Timely delivery.
You’ll receive your tickets before the event, or you’ll be eligible for a refund or replacement.

✅ Refund protection for canceled events.
If the event is canceled and not rescheduled, you’ll receive a full refund or 120% credit for future use (depending on your choice).

✅ Buyer protection.
If there’s an issue with your ticket (e.g., wrong seat, invalid barcode), StubHub will find replacements or issue a refund.

The FanProtect Guarantee makes StubHub one of the most trusted resale platforms, but it also outlines strict conditions for when refunds apply.

StubHub Refund Policy: Explained

Let’s break down StubHub’s refund policy based on different event circumstances:

1. Event Canceled

If your event is canceled and not rescheduled, you’re automatically entitled to a full refund of your purchase price (including fees).

StubHub usually emails all affected buyers with instructions and refund options.

You can typically choose between:

• Full monetary refund, or
• StubHub credit worth 120% of the ticket value (for use on future events).

Refunds are processed to your original payment method within 30 days of confirmation.

2. Event Rescheduled or Postponed

If your event is rescheduled, StubHub automatically updates your order with the new date.

Your original tickets remain valid, and refunds are not issued unless the event is later canceled.

If you can’t attend the new date, you can:

• Resell your tickets on StubHub to another fan, or
• Contact customer support to inquire if refund options are available (rare cases).

3. Event Delayed or Venue Change

If only the time or venue changes but the event still happens, your tickets are still valid. StubHub does not offer refunds in these cases.

4. Personal Circumstances (Can’t Attend)

StubHub does not issue refunds for personal reasons such as illness, travel conflicts, or change of plans.

However, you can easily resell your tickets on the platform and potentially recover your costs.

5. Invalid or Problematic Tickets

If you receive tickets that turn out to be invalid or don’t match the description, StubHub’s FanProtect Guarantee ensures you’ll get:

• Replacement tickets of equal or better value, or
• A full refund if replacements are unavailable.

How to Get a Refund from StubHub

If your event is canceled or your tickets are invalid, you can request a refund directly through your StubHub account.

Here’s how:

Step 1: Log in to Your Account

Go to StubHub.com or open the app.
Click “My Tickets” to view your active and past orders.

Step 2: Find the Event

Locate the canceled or affected event from your list of purchases.

Step 3: Check Refund Status

If your event qualifies for a refund, you’ll see options like:

• “Request Refund”
• “Accept Credit”
• “Refund in Progress”

Click “Request Refund.”

Step 4: Confirm Your Choice

StubHub will ask if you prefer a:

• Full refund (to your payment method), or
• 120% StubHub credit for future tickets.

Select your preferred option and confirm.

Step 5: Wait for Processing

Refunds are usually processed within 30 days, depending on your bank or payment provider.

You’ll receive an email confirmation when your refund is complete.

How to Contact StubHub for Refund Assistance

If you don’t see a refund option or your case is unique, you can contact StubHub Customer Support directly.

• Visit: help.stubhub.com
• Select “Contact Us”
• Choose “Request a Refund” or “Event Canceled”
• You can also chat or call a representative for urgent help.

StubHub’s support team is available 7 days a week, and response times are usually quick for refund-related issues.

What If I Bought StubHub Tickets from a Third-Party Seller?

StubHub manages all financial transactions, even if the tickets were listed by a third party.

That means:

• Refunds come from StubHub, not the individual seller.
• You never have to contact the seller directly.
• StubHub ensures you’re covered by the FanProtect Guarantee regardless of the source.

StubHub Credit vs Refund: Which Should You Choose?

When events are canceled, StubHub sometimes offers buyers a choice between a refund and credit.

Here’s how to decide:

If you regularly attend concerts, sports games, or theater shows, the credit option gives you more value.

But if you don’t plan to use StubHub soon, a refund is the safer choice.

How Long Does It Take to Get a Refund from StubHub?

The refund timeline depends on several factors:

• Credit Card Purchases: 5–30 business days after refund approval.
• PayPal Payments: Within 5–10 business days.
• Gift Card or Credit Refunds: Instant, once processed.

StubHub sends a confirmation email when your refund is initiated, and you can track its progress in your account.

StubHub Refund for Sellers

If you’re a seller and the event gets canceled, StubHub automatically cancels the transaction. You won’t receive payment, and buyers are refunded.

If the event is postponed or rescheduled, your sale remains valid — and you’re still obligated to deliver the tickets for the new date.

Can You Cancel a StubHub Order?

Another common question: Can I cancel my StubHub order after purchase?

Unfortunately, StubHub does not allow cancellations once an order is confirmed.

This policy prevents fraud and ensures fairness for sellers.

However, if you can’t attend the event, you can:

• Resell your tickets on StubHub, or
• Wait for a cancellation (if applicable) to receive a refund.

Common Refund Issues (and Fixes)

1. Didn’t receive refund email:
• Check your spam/junk folder or log in to your StubHub account.
2. Refund taking too long:
• Processing can take up to 30 days; contact StubHub if it exceeds this time.
3. Event marked “Rescheduled,” not “Canceled”:
• Refunds only apply if the event is fully canceled.
4. Purchased from a non-StubHub source:
• StubHub can only refund orders made through its official site or app.

Tips to Avoid Refund Problems on StubHub

• Always buy from verified sellers. StubHub automatically filters listings under its FanProtect Guarantee.
• Keep all confirmation emails. Proof of purchase helps resolve issues faster.
• Check event status regularly. Refund eligibility depends on official cancellation announcements.
• Don’t panic if your event is postponed. Tickets stay valid; refunds follow if it’s later canceled.
• Use the same account and payment method. Refunds go to the original source of payment.

FAQs About StubHub Refunds

1. How can I get a refund from StubHub?

If your event is canceled, go to “My Tickets” → select your event → choose “Request Refund.”

2. Are StubHub tickets refundable?

Generally, no — unless the event is officially canceled and not rescheduled.

3. How long do StubHub refunds take?

Usually 5–30 business days, depending on your payment method.

4. What if I can’t attend the event?

You can’t get a refund, but you can resell your tickets on StubHub.

5. What is the FanProtect Guarantee?

It ensures valid tickets, secure transactions, and refunds for canceled events.

6. Can I get a refund for postponed events?

No, postponed events are not refundable unless they’re later canceled.

7. Can I request both a credit and a refund?

No — you must choose one option.

Conclusion

Whether you’re searching for a StubHub refund, trying to understand if StubHub tickets are refundable, or want to learn how to get a refund from StubHub, the key takeaway is simple:

• StubHub only issues refunds for canceled events.
• Postponed or rescheduled events are not eligible for refunds, but your tickets remain valid.
• The FanProtect Guarantee ensures that buyers are always protected from fraud or invalid tickets.